PubCard Frequently Asked Questions

We’ve compiled a list of the most frequently asked questions with answers below,

  • Sign-up online by clicking here and then visit any of our PubCard Venues to pick up your card.  Or visit any of our PubCard Venues and our friendly staff will assist you to sign up.

  • There is no cost to getting a PubCard.

  • Report your card lost or stolen to PubCard via the online form or by calling 08 8292 2800 Mon – Fri 8.30am – 5.00pm. Alternately call your preferred PubCard venue and speak with a staff member. You will need to visit a venue to be issued with a replacement card of the same status level. Your new card will have a new member number, and ID is required on collection.

     

  • For the protection of your points, it is essential that we have a valid ID for application or card replacement.  This also helps us to ensure that only persons 18 years or older apply for a card, in line with South Australian legislation. A valid ID includes a South Australian Drivers Licence, Passport or Proof of Age card.

  • You can use your PubCard at any venue to claim your rewards and benefits.

  • Cards are limited to one per person.

  • Based on legislation passed by the State Parliament, on 12 December 2019, the regulation of gambling in South Australia will undergo significant reforms. In anticipation of these changes, PubCard has taken the decision to cease the current points earning and tiers system of PubCard to make room for the most cutting-edge technology possible.

    As of 29 June 2020 you will no longer be able to earn points. We will be honouring all points earned prior to 29 June 2020. You can still redeem your points for cash or products are any of our venues until 30 June 2021. All members will be on the same tier.

    Please keep your current PubCard as you can still enjoy rewards, promotions, competitions and discounts. Members will also have access to PubCard parties with games, pokies snacks and prizes.

    There will be no changes to our PubCard gift card which can still be purchased and used at any of our venues.

    We appreciate and value your partnership. While we regret any inconvenience this announcement may cause.

  • Yes, after a period of 12 months inactivity, all points that have accumulated on the account will expire.

  • Make sure that your contact details are up to date on our system. We will notify you of points expiring via email.

  • Please go to the members page and log in to your member account. You can view your points here. PubCard staff members can swipe your card in venue to communicate your points balance.

  • Points are not transferrable. Points can only be earned or used by the person whose name appears on the card.

  • We are always looking for ways to reward you. This includes exclusive monthly rewards, offers, promotions, discounts, competitions and give aways to enhance your experience with our venues. If we don’t have your information, we cannot keep you informed. It’s as simple as that! We have no intention of spamming you, you can opt-out of all communication at any time by following the instructions on our emails or SMS messages.

  • You will receive an offer before the 1st day of your birthday month via email. This offer is valid for the duration of your birthday month and can be claimed once only per calendar year.

    *Please note: Members will only receive a Birthday gift if they are opted in to receive mail and have a valid email address in their membership.

  • Forgotten your password? Please follow the steps to reset your on the members page.

    If you have any other issues, please contact us.

  • You will need to log in to your membership here to update your details. Alternatively, you can contact us here or drop in to any venue and our friendly staff can do it for you.

  • If you are not receiving any emails from us, please check the following:

    • Log into your PubCard membership and check your email address is entered correctly
    • Log into your PubCard membership and check that ‘Receive Email’ is set to ‘Opt In’
    • Check your junk folder in your email account to ensure our emails are not being blocked as spam.

    Still having issues, please contact us here.